1. Something breaks what do I do?
Call us during normal business hours and discuss the problem with us. General maintenance and wear/tear items (light bulbs, stovetop drip pans, window cleaning, yard watering) are the tenant’s responsibility. Big items are generally the owners’ responsibility. In many cases, clogs and disposal jams are tenant caused and therefore your responsibility. If there is an item needing replacing (a toilet seat or a screen) we can often times have the owner pay for the materials if you’ll provide the labor. Please do not take any out-of-pocket funds for repairs from the rent. If a reimbursement is in order, you will be given a check.
2. NWATLPM is sending out a repair person – are you going to let them into my home?
In most cases, we won’t be going out unless the repair/improvement is a big job. On minor repairs, the repair person will schedule with you directly.
3. We want to renew our lease what do we need to do?
Call us, and assuming it fits the owner’s plans and you have proven to be a reliable tenant we’ll coordinate the new lease.
4. We want to end our lease early what are the penalties?
You are responsible for the terms of your lease. If you are on a fixed lease you may be liable for the full rent owed. We try to work with you in finding a replacement tenant but there will be advertising and vacancy costs. On a month-to-month lease, you need to give us 30 days written notice prior to vacating. If you are in the military and you get orders to move you must give us 28 days’ written notice and a copy of your orders.
5. We have lots of bugs – what do we do?
If you’ve just moved in call us and we’ll discuss remedies. If you’ve been in the unit for a while it is your responsibility to care for. We suggest the roach motels, bait traps, and the fumigators available at local stores.
6. We’re going out of town for a few weeks, do we need to notify you?
Yes, Please notify us in writing for any absence longer than 5 days. This is so we can be aware of the vacancy in case of emergencies.
7. We’re getting ready to check out – do we need to do anything special?
Our move-out inspection procedures are fairly extensive. If requested we will send you a “Suggested Checklist for Vacating Tenants” form. You must clean the unit thoroughly including all windows, screens, appliances (inside and out), and ceiling fans.
8. I’m responsible for yard care – what does that mean?
Generally, you have to keep the yard in as good or better condition than when you moved in. In Atlanta, you have the four different seasons which require different amounts of time each week devoted to lawn care. In general, you are responsible for watering, mowing, trimming, haul away, fertilizing, putting in mulch and or pine straw, keeping gutters cleaned, etc. The owners are responsible for tree trimming and removal. If you are unable to do so we can help coordinate a service for you at your expense. They are surprisingly affordable.
9. What else do I need to know?
In general, regular household upkeep is your responsibility. You are renting the unit as a whole, including upkeep. Examples, not excluding other applicable items: If you use the fireplace, it is your job to maintain it including an annual cleaning. The A/C system has filters that required replacing every 2-3 months. Maintenance of items like smoke detector batteries; lightbulbs; drip pans on the stove; etc. are your responsibility to maintain and replace as needed. Unless the lease specifically says otherwise you are responsible for all yard care.